Refund & Cancellation Policy

Apna Haat (AppsMicro) is a platform. Purchases made on a shop's page are contracts between the customer and that shop.

Orders paid directly to the shop (UPI)

Money paid by UPI goes straight to the shop owner. Refunds, replacements and cancellations for these orders are handled by the shop under the terms shown on its page. Contact the shop first through its page chat or the WhatsApp number shown there. If a shop does not respond within 7 days, write to us and we will help you reach them.

Orders protected by Apna Haat

Where a page says an order is protected by Apna Haat, we hold the payment until the shop confirms delivery or the booking is completed. If the shop cancels, or does not deliver by the promised time, the full amount is refunded to the original payment method within 5 to 7 working days of our confirmation.

Paid Apna Haat features

Subscriptions or credits bought from AppsMicro can be cancelled any time; unused paid periods are refunded pro rata on request within 14 days of purchase. Write to noreply@appsmicro.com with your account email.

How to ask

Email noreply@appsmicro.com with the order id, the shop name and what went wrong. We reply within one working day.